Wondeya Terms of Service

Last updated: August 30, 2026 · Version: 1.0

These Terms of Service (the "Terms") constitute a contract between the party that accepts or uses the Service (the "Customer" or "you") and Woku SpA, a company incorporated in Chile, domiciled at Calle 120 39 Dp 14 B, Hualpén, Chile 4600150 ("Woku", "we" or "our"). Wondeya is a product of Woku operated by Woku SpA; "Wondeya" refers to the product and the Service, not to a separate company.

By creating an account, accepting electronically, using the Service, or allowing others to use it under your workspace, you confirm that you have read and accept these Terms. If you act on behalf of a company or organization, you represent that you have authority to bind it.

1. Definitions

2. Eligibility and business use

You must be at least 18 years old and have the legal capacity to enter into contracts. Wondeya is offered for business or professional use, not for personal, family, or household purposes. By accepting, you represent that you are contracting within the scope of a business or professional activity. You may not use the Service if the law prohibits it, if a competent authority restricts it, or if we previously suspended your access for a continuing violation.

If a mandatory consumer-protection rule applies to you, nothing in these Terms limits rights that cannot be waived by contract.

3. Account, Users, and security

You must provide complete information and keep it up to date. You are responsible for:

You may not share an individual account, resell credentials, or circumvent access limits. We may request reasonable verification of identity, authority, or domain ownership.

4. The Service

Wondeya lets you create, host, and distribute web experiences with generative AI. Depending on the Plan and the status of each feature, the Service may include:

We may improve, replace, or retire features, provided that we do not materially reduce a paid subscription during its current period without a legal, security, or third-party dependency reason. Beta, preview, or experimental features may change, fail, or be withdrawn and are not subject to availability commitments.

5. Plans, quotas, and additional capacity

The pricing page, the checkout page, or an applicable order will state the price, cycle, taxes, renewal, quotas, and included features. If there is a commercial discrepancy, the more specific order or checkout page prevails, except with respect to data obligations or mandatory terms.

5.1 Free Plan

Wondeya offers a Free Plan with no card and no time-based expiration for as long as the account remains active and the Service continues to offer that Plan. Its current features and limits are shown on the pricing page and the meter. The included quota:

We may change or discontinue Free and its limits with at least 30 days' notice when the change is material, except in cases of legal, security, or abuse urgency. Free does not include an SLA or guarantee uninterrupted capacity. Budget, abuse, or security controls may temporarily limit AI without automatically deleting the Customer's Page or work.

To manage idle resources, we may hibernate the AI of a Free workspace after the published inactivity period with no authenticated owner or administrator activity and no qualified Visitor turn. The static Page remains available and an active User with an owner or administrator role can reactivate the AI from the console.

5.2 Quotas

Each Plan may limit AI Responses, Agents, Sites, Pages, documents, domains, Users, storage, or other units. A turn served entirely from cache does not consume quota, and a rejected or unauthorized attempt does not consume quota; a response interrupted after its first component may consume one AI Response, consistent with the definition of AI Response in section 1.

When a quota is exhausted or a budget or security limit is triggered, we may:

Applying limits that are correctly calculated and enforceable under the Plan, the order, and the checkout page does not constitute unavailability or breach. A metering or enforcement error will be subject to correction. Do not circumvent quotas through automation, multiple accounts, or artificial traffic.

Switching from Free to a paid Plan starts a new paid period with the full purchased quota. An upgrade to a higher paid Plan during a period keeps the recorded usage and raises the limit; a downgrade takes effect at renewal, unless the checkout page states otherwise. When a subscription ends and the workspace drops to Free, a new Free period begins on the effective date. A billing grace period or the reactivation of a hibernated AI does not reset the quota. Technical retries do not grant additional periods.

On Free, we generate a notice event upon reaching 80% and another upon reaching 100% of the monthly quota, at most once per workspace, period, and threshold. Each active User with an owner or administrator role receives at most one message per event, subject to deduplicated technical retries. The notices state consumption, consequence, reset date, and access to Pro. The 100% notice is an operational communication about the degradation of the Service; where the corresponding individual preference exists, each recipient may disable the early 80% notice from the email itself or the console. A failure or delay in email does not extend the quota, does not prevent its enforcement, and must not block the turn that triggered the notice.

5.3 Add-on packs

Packs are one-time purchases of additional capacity and do not convert the Plan or expand other quotas. They can only be purchased and used while an eligible paid subscription exists. The included monthly quota is consumed first and the purchased balance afterward. Each pack expires 12 months after its purchase. If the subscription drops to Free, the balance becomes temporarily unusable, but its expiration is not suspended or extended; if the workspace is deleted, the balance is deleted as well.

The price, quantity, purchase date, and expiration will be shown before payment and on the applicable meter. The refund treatment of unused or partially used pack balance is governed by the Refund Policy in section 14.4.

6. Customer responsibilities

You are responsible for:

You must not hide or contradict the AI notice, even on Plans without a visible commercial brand.

7. Artificial intelligence and limits of the output

AI features produce probabilistic outputs. The Generated Content may be inaccurate, incomplete, outdated, similar to that of third parties, or unsuitable for a particular purpose. Wondeya incorporates controls, knowledge retrieval, and structural validation, but does not guarantee that every response is correct.

You agree that:

Wondeya does not generate arbitrary HTML, JavaScript, or URLs directly from the model to render them. The model selects supported components and identifiers, and the server validates and resolves the result. This control reduces risk, but does not replace your review or legal responsibility.

8. Acceptable use

You may not use the Service to:

These acceptable-use rules constitute our Acceptable Use Policy (AUP). We may investigate, limit, or suspend any use that reasonably puts people, customers, payment providers, or the Service at risk.

9. Customer Content

As between the parties, you retain all rights that you have in the Customer Content. You grant Woku and its subprocessors a worldwide, non-exclusive license, limited to the term of the Service and technically necessary, to:

We do not use the Customer Content to train or fine-tune Woku's models, nor do we voluntarily authorize our model providers to use it to train theirs. This license ends when the content is deleted and the applicable technical and legal periods conclude.

You represent that you have the necessary rights, notices, consents, and legal bases. We may remove or block content in the event of a well-founded claim, legal obligation, or security risk, endeavoring to notify you when it is lawful to do so.

10. Generated Content

To the extent permitted by law and subject to third-party rights, Woku does not claim ownership of the Generated Content for the Customer. You may use it for your business under these Terms.

We do not guarantee that an output is unique, protectable by intellectual property, or free of third-party rights. Other people may receive similar outputs. You are responsible for reviewing trademarks, copyright, publicity, and accuracy before publishing or exploiting an output.

11. Ownership of Wondeya and suggestions

Woku and its licensors retain all rights in the Service, software, interfaces, documentation, trademarks, designs, catalogs, data models, and underlying technology. These Terms do not transfer ownership of the Service.

We grant you a limited, revocable, non-exclusive, and non-transferable right to use the Service during the term and in accordance with the Plan. If you give us suggestions or feedback, we may use them without restriction or obligation to pay, without identifying you publicly without permission.

12. Privacy and data processing

The Privacy Policy explains the processing of data when Woku acts as controller. When we process Customer Content on your instructions and subject to data protection laws, the Data Processing Agreement is incorporated.

You are responsible for your relationship with Visitors. The DPA does not make Woku the controller of your purposes, notices, legal bases, or business decisions.

13. Third-party services

The Service relies on third parties, such as providers of cloud, identity, models, database, security, observability, and email. You may also enable your own tools or links.

The use of a third-party service may be subject to its terms and policies. We do not control tools chosen directly by you and do not guarantee their continuity. We may replace providers while endeavoring to maintain a reasonably equivalent level of protection and functionality, in accordance with the DPA.

14. Purchase, Paddle, taxes, and renewal

Paddle is the merchant of record and authorized reseller for self-service purchases. By completing the checkout page you also accept the Paddle Buyer Terms. Paddle charges, calculates indirect taxes, issues receipts, manages fraud, and processes refunds or chargebacks in accordance with its role.

14.1 Subscriptions

14.2 Price changes

We may change prices for a future period with at least 30 days' notice. A change does not alter the period already paid. You may cancel before the new price takes effect. When the law requires additional express consent, we will request it.

14.3 Cancellation

You may cancel from the billing portal or by writing to [email protected]. Cancellation prevents the next renewal and normally keeps the Plan until the end of the paid period. At the end, the workspace may drop to Free. Canceling the subscription does not delete the workspace or its data.

14.4 Refunds

You may request a refund of your first purchase of a Wondeya subscription within 30 days of payment by writing to [email protected]. The request does not require you to explain a reason. Paddle will process the refund to the original method when possible.

After that period, payments are non-refundable and we do not offer partial refunds for unused time, unless applicable law, Paddle, an order, or a termination-and-refund right under the DPA provides otherwise. Renewals after the first subscription purchase and add-on packs are non-refundable on the same basis. A duplicate charge for the same purchase is refunded on request. This rule does not limit mandatory rights of withdrawal, warranty, or refund.

These refund terms are part of these Terms; there is no separate refund document.

15. Availability, support, and operational changes

We work to keep the Service available and secure, but we do not offer an SLA on self-service Plans except by a separate written agreement. Maintenance, incidents, the internet, DNS, cloud or model providers, attacks, and events beyond reasonable control may affect the Service.

General support is offered through [email protected]. Response times or special channels are binding only if they appear in an applicable order or support policy.

We may apply urgent changes, limits, or degradation to protect security, privacy, budget, data integrity, or continuity of the Service.

15.1 General discontinuation

If we decide to permanently discontinue the entire Service, we will give at least 60 days' notice when reasonably possible, maintain an export window, and refund on a proportional basis the prepaid period after the closing date. That notice may be shorter if a legal prohibition, the immediate loss of an essential provider, or a serious security risk prevents continuation. Section 18 will govern the return and deletion of data.

16. Confidentiality

Each party will protect the other's non-public information with reasonable care and will use it only to provide or receive the Service. It may disclose it to personnel, advisors, and providers who need to know it and are subject to confidentiality, or when the law requires it. This obligation does not cover information that is public without breach, already lawfully known, lawfully received from a third party, or independently developed.

17. Suspension

We may suspend access in whole or in part if:

When reasonable, we will give notice and allow correction. We may act immediately in the event of urgency, illegality, fraud, abuse, or serious risk. We will limit the suspension to the necessary scope and time.

18. Termination and data

You may terminate these Terms by ceasing to use the Service, canceling the subscription, and requesting deletion of the workspace. We may terminate for a material breach not cured within a reasonable time, or immediately in the serious cases of the previous section.

Following a verified deletion request:

The sections that by their nature must survive will remain in effect, including ownership, confidentiality, amounts owed, limitations, indemnity, and dispute resolution.

19. Warranties and disclaimers

To the maximum extent permitted by law, the Service and the Generated Content are provided "as is" and "as available". Woku does not warrant that the Service will be uninterrupted, error-free, that every output will be accurate, or that it will meet a particular purpose.

We do not exclude warranties or liabilities that the law prohibits excluding. Nothing in these Terms replaces your duty to verify information presented to Visitors or consumers.

20. Limitation of liability

To the maximum extent permitted by law:

  1. neither party will be liable for indirect, incidental, special, or punitive damages, or for loss of profits, revenue, opportunities, business reputation, or data, except where the law does not allow them to be excluded;
  2. Woku's total aggregate liability arising from the Service will not exceed the amount actually paid by the Customer for Wondeya during the 12 months prior to the event that gave rise to the claim;
  3. the limit does not apply to the extent that the law prohibits limiting liability, nor to willful misconduct, gross negligence, death or injury caused by negligence where applicable, fraud, or deliberate breach of confidentiality or intellectual property.

21. Indemnity

To the extent permitted by law and when you act for business purposes, you will defend and indemnify Woku against third-party claims arising from:

Woku will notify you and allow you to reasonably control the defense, without accepting a settlement that imposes liability or an admission on Woku without our consent. This section does not obligate you with respect to a claim caused directly by a breach by Woku.

22. Changes to these Terms

We may update these Terms. For material changes, we will give at least 30 days' notice by email or within the Service, except in cases of legal or security urgency. If you do not accept, you may cancel before they take effect. Continued use constitutes acceptance where the law permits; we will request express acceptance when it is mandatory.

The current date and version will appear at the top. We will keep evidence of the version that you accepted.

23. Governing law and disputes

These Terms are governed by the laws of the Republic of Chile, without prejudice to mandatory rules applicable in your place of residence.

Before commencing any proceeding, the parties will attempt to resolve the dispute in good faith for 30 days from a written notice. If it is not resolved, it will be submitted to the ordinary courts of justice of Santiago de Chile, unless a mandatory rule grants the consumer another forum or right.

24. Communications

We may send you notices to the account email or within the Service. You must keep your contact information up to date.

25. General provisions and entire agreement

You may not assign these Terms without our consent, except in a reorganization or a substantial sale of your business that does not benefit a competitor and whose successor accepts the agreement. Woku may assign them in a reorganization, merger, acquisition, or sale, notifying you where appropriate.

If a provision is invalid, it will be adjusted to the minimum necessary and the rest will remain in effect. Failure to exercise a right does not imply a waiver. The parties are independent contractors; these Terms do not create a partnership, agency, employment, or franchise.

These Terms (including the acceptable-use rules in section 8 and the refund terms in section 14.4), the order or checkout page, the Privacy Policy, and the DPA constitute the entire agreement regarding the Service. In the event of conflict:

  1. the DPA prevails with respect to the processing of data on behalf of the Customer;
  2. the order or checkout page prevails on price, cycle, quotas, and features;
  3. these Terms prevail on all other matters;
  4. Paddle's mandatory terms govern its transaction and its role as merchant of record.

Neither party will be liable for a delay caused by an event beyond its reasonable control, except for payment obligations already accrued, confidentiality, or duties that the law does not allow to be suspended. The affected party will inform as soon as reasonably possible and will mitigate the impact.